Hotel Policies

Check in from 4pm, and check out is 12pm (Noon).

All rates quoted for single or double occupancy.

Tax is additional at a current rate of 14.75% and $2.00 per room per night, plus an additional occupancy tax of $1.50 per night. Taxes are subject to change and are the responsibility of the guest. Extra person charge is $25.00. (occupancy limits apply).

Up to one child, 12 or under may stay in Double Double or Family Room with parent at no charge.

A valid credit card must be used to guarantee each reservation; the hotel reserves the right to hold credit for one night’s room and tax against the guarantee card up to 3 days prior to cancellation deadline. The hotel accepts: American Express, Diner’s Club, Mastercard and Visa. We advise against the use of debit or check cards for guarantee. Third party credit card authorizations are not accepted. For information about check payment, which must be arranged 21 days prior to arrival, contact the hotel’s reservations or sales offices directly at 212-947-2500.

The Hotel Metro’s cancel deadline is by 4pm two days prior to your arrival date. This policy does not apply to the prepaid option.

Minimum age for check in is 21 years.

A booking that consists of 4 or more rooms is considered a group and must be booked through the Sales Office by contacting us at the number below.

The hotel does not allow pets.

The hotel accepts: American Express, Diner’s Club, Mastercard, Visa, JTB and Discovercard.
• Contact the hotel regarding shipments and receipt/storage of boxes and packages as size limits and charges apply